Job Description - Customer Service Representative (HER0000A2)LEONI is a global provider of products, solutions and services for energy and data management in the automotive and other industries. The listed group of companies has around 93,000 employees in 32 countries and generated consolidated sales of 5.1 billion euros in 2023. LEONI's largest customer group comprises the global automobile, vehicle and vehicle supply industry, commercial cables and components, for which the Company manufactures standard and specialty cables, as well as custom wiring systems and related components. Additionally, LEONI supplies products and services to these markets: data communication and networks, healthcare, process industry, transportation, energy and infrastructure, factory automation, machinery and sensors, as well as marine. An integrated network for research and development, production, as well as distribution and service provides customers with the assurance of personalized support in more than 100 locations worldwide. LEONI operates as a solutions provider with extensive development and systems experience. In Hermosillo, Mexico currently we are looking for a:Customer Service Representative MX-SON-Hermosillo - HER0000A2Customer Service RepresentativeSpecialist Production PlanningSpecific responsibilities of the position:Daily review of customer purchase orders, weekly, monthly and quarterlyEDI System ReviewNegotiation of shipping dates with the client, when these are within the lead time established in the commercial agreementsNegotiation of additional costs with the client, such as production shipping costs (overtime, normal time), materials shipping, etc.; associated with "drop In" orders and communicate, if necessary, support from the account manager.Daily review of follow-ups and reconciliation of late delivery orders (Past Due).Require meetings with the departments involved in the causes of the delay and obtain a recovery plan.Monitoring of the client's Returns of Materials (RMA), to ensure their correct disposition and ensure the correct solution of the problems that caused the return.Reconciliation of purchase orders if necessary and freight costs and/or material handling charges Scheduling shipments for each client according to their instructionsWeekly analysis of the sales forecast for the next 6 months (minimum 3 for clients who do not have a forecast)Preparation and analysis of MPS and S&OPBasic requirements:Industrial Engineering, International trade or related career2 years of experience in a similar positionKnowledge of the automotive industry, harness makers is a plus.English proficiency as a second language (C1)Knowledge on ERP, MRP, Inventory control, Value Chain, logistics, 5 Why'sAssertive communication skills, proactive, decision making and service attitudeNext Steps? Apply now! We are looking forward to meet you.#J-18808-Ljbffr