.JOB STATEMENTThis position assures the quote and order handling competence to give adequate support within Metso Mexico, towards End Customers and Site Account Managers. Primary activities will include quote and order handling end to end process to support customers and Site Account Managers within Sales Team defined.The Customer Service Representative will participate with Services sales team to support execution of the market product sales strategy and action plan for the related products for the specific market area.The Customer Service Representative will create a clear focus on growth of Market Area sales of the related products via proactive actions and initiatives. Thinking in terms of a high service and support level and building confidence, Customer Service Representative will liaise with Product Support Group, Site Account Manager, and the Regional Sales Manager.JOB DUTIES AND RESPONSIBILITIES- Handles inquiries, quotes, and sales orders.- Verify customer and order information for correctness, checking it against previously obtained information as necessary.- Expedite orders when necessary to obtain 100% delivery to schedule.- Check inventory records to determine availability of requested merchandise.- Maintains and improves spare parts item data in ERP system.- Pricing of spare parts according to Metso policy.- Receive and fill orders for parts- Fill customer orders from stock.- Knowledge of principles and processes for providing customer. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.- Maintain and improve technical knowledge in selected products and technologies.- Actively seeks ways to help customers- Use good judgment in all situations; always demonstrate a 'can do' attitude regardless of request- Be accountable; take responsibility forany problem and resolving it to the customer's satisfaction- Monitoring/assessing performance of yourself, other individuals, or organization to make improvements or take corrective action.- Warranty support and problem solving- Establish and maintain a good company image by ensuring all MO customer contact points get a high competence service and up-to-date sales support.- Plan end customer visits aligned with the MO sales teamRELATIONSHIPSReports to Senior CSRCOLLABORATION AND STAKEHOLDERS- SAM & Service Sales- Technical Sales Support and Product Support- Global Operations Support Organization - Customer Operations, Maintenance, planning & purchasing & WH managementPOSITION SPECIFICATIONTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, competency and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.QUALIFICATIONS & EXPERIENCE- Commercial skills and customer-oriented service