Customer Service Representative

Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Juarez North, Mexico.Reporting to the Supply Chain Manager the Customer Service Representative role involvesResponsible for communicating with customers and dealing with customers' inquiries.What a typical day looks like:- Handle inquiries and resolve customer problems and complaints with care and efficiency and ensure the one-call solution.- Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources, or challenging customers.- Interpret customer needs, and organize symptoms, causes, and solutions.- Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.The experience we're looking to add to our team:- BA/BS or equivalent work experience.- Experience in a similar position.- Internal and external customer service attitude.- Fluent in English.- Experience with Shipping Coordination and administration of purchase orders.- Microsoft Office management.What you'll receive for the great work you provide:- Competitive Salary- Life & Medical insurance- Christmas Bonus- Food Coupons- Saving Fund.- Life InsuranceCP68Job CategoryOperations**Required Skills**:Optional Skills: