Customer Service Representative

**Transformation happens here. Come, be a part of our exciting journey!**

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
- **Responsibilities**:_
- Outbound calls to process payments.
- Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
- Register all cases, inquiries and calls in tracking tool.
- **Qualifications**:_
- Previous experience in Customer Service.
- Schedule availability: 10:00AM to 7:00pm and 3:00PM to 11:30PM (to cover 24/7).
- Be a team player to with problem solving attitude.

**Job Types**: Full-time, Permanent

Pay: $12,000.00 - $14,000.00 per month

Application Question(s):

- Are you able to work onsite? (Offices located at Hermanos Escobar 7651, Cd Jrz)
- Your salary range is between MXN400- 460 daily basis?

**Education**:

- High school or equivalent (required)

**Language**:

- 85% of English (required)

Work Location: Hybrid remote in 32424, Juárez, Chih.