Customer Service Representative

Empresa de transporte solicita para departamento de servicio a clientes.

Load Control proficiency and must be able to work the Aged Receivable Desk. It also

must be flexible for coverage in Load Control.
- As a Tracing Agent, traces and resolves missing shipments, documents and other service

failures by performing, among other duties, physical checks of the local bonded freight

facility.
- As an Accounting Research Agent, investigates accounting discrepancies and corrects as

needed.
- Builds and strengthens customer loyalty by continually meeting and exceeding

customers' expectations.
- Presents a pleasant and positive attitude when responding to inquiries.
- Responds to internal and external customer inquiries regarding the Company's products

and services.
- Provides accurate and timely reservations for freight shipments.
- Provides customers with timely and accurate shipment tracking information.
- Facilitates resolution of individual occurrences of shipping discrepancies and problems.
- Provides rating information for customers on standard freight shipments, and routes

specialty pricing to appropriate parties.
- Provides any information to the customer or agent required concerning company

clear customer understanding.
- Maintains real-time knowledge of the company's products, services, rates and operational

circumstances relating to customer service.
- Initiates contact with customers whose shipments will be delayed or re-routed due to

operational constraints and providing acceptable alternatives.

Tipo de puesto: Tiempo completo

Sueldo: $1.00 al mes

Horario:

- Turno de 8 horas

Escolaridad:

- Licenciatura terminada (Deseable)

Experiência:

- Recursos Humanos: 1 año (Deseable)

Lugar de trabajo: Empleo presencial