Customer Service Representative

Job description: The Case Evaluator will be responsible for assessing, evaluating, and analyzing potential legal cases, determining the viability of claims. The role requires strong analytical skills and legal knowledge or at least an interest in the legal field.Responsibilities:Conduct, review, and evaluate incoming cases to determine potential clients (conduct initial evaluation process).Follow up and communicate with clients to provide updates on their status and next steps in the legal process.Conduct intake process.Follow up and push on retainer agreements, helping clients with inquiries that may arise.Document, record, and upload clients' information and details of the intake interview in the firm's case management system (being involved in the post intake process).Schedule follow-up calls for clients.Skills and qualifications - Hard and soft skills:Skilled salespersonMultitaskingCommunication skillsService-orientedOrganizational skillsAttention to details#J-18808-Ljbffr