Customer Service Representative

**Job description**:
The Case Evaluator will be responsible for assessing, evaluate and analyze potential legal cases, determining the viability of claims. The role requires strong analytical skills, legal knowledge or at least being interested in the legal field.
**Responsabilities**:
**Responsibilities**: Conduct, review and evaluate incoming cases to determine potential clients (conduct initial evaluation process) / follow up and communicate with clients to provide updates on their status and next steps in the legal process / conduct intake process / follow up and push on retainer agreements helping clients with inquiries that may arise / document, record and upload clients information and details of the intake interview in the firms case management system (being involved at the post intake process) / Schedule follow up calls for clients
**Skills and qualifications - Hard and soft skills**:
Skilled salesperson Multitasking Communication skills Service oriented Organizational skills Attention to details