Customer Service Representative

**Customer Service Representative**

Make a difference helping someone connect with language services! Join Language Link as a Customer Service Representative to connect clients with interpreters! We are currently hiring for representatives who can answer calls and coordinate job requests for customers and provide support services.

Applicants will need to be able to work any of the shifts available and be available to work any day of the week. **This is a remote position, work from home.**

**Responsibilities**:

- Take incoming calls from clients needing interpreters for appointments.
- Answer multi-line phone system.
- Data entry into Language Link's database.
- Responsible for coordinating with available interpreters to fill assignments and provide interpreters with needed information.

Technical:

- Must have reliable internet. **Hardwired internet connection.** Wi-Fi is not permitted due to the connection not being stable enough and will cause connectivity issues.
- Must have a PC or Laptop (that is not a Mac or Chrome Book) with Windows 10.
- Must have two plug in uninterruptible power supply for computer and internet router.

**Skills**:

- High School Diploma or Equivalent
- Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees.
- Knowledge and familiarity with Microsoft Outlook and database software.

Pay: $6.00 USD per hour

Pay: From $105.00 per hour

Application Question(s):

- Do you have a hard wired internet connection (not WiFi)?
- Do you have a PC or Laptop with Windows 10 (not a MAC)?

**Language**:

- English (preferred)

Work Location: In person