**Company Overview**:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission -critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
**We are currently seeking enthusiastic individuals who are passionate about customer service to join our team as Customer Service Representatives. In this role, you will be responsible for handling inbound calls and resolving a wide range of complex customer issues. These calls may include order inquiries, warranty replacement requests, post-sale customer service inquiries, and service/repair requests.
As a Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers. Here are some of the key activities you will perform in this role:
- Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone calls, ensuring a positive customer experience.
- Customer Issue Resolution: Address a wide range of customer concerns, including order inquiries, warranty replacements, post-sale customer service inquiries, and service/repair requests. Use your problem-solving skills to find effective solutions.
- Product Knowledge: Gain a deep understanding of Motorola's products, services, and solutions to provide accurate and reliable information to customers.
- Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.
- Collaboration: Work closely with cross-functional teams to resolve complex customer issues and provide comprehensive solutions.
- Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.
**The role is key since**:
- Will attend a high volume of calls from clients.
- Most of the calls will be from the people we have recovered the vehicles from, as to which we are not a collection agency, our position is to facilitate moving them onto the next steps in the process or checking for authorization paperwork.
- We are fast paced and work in multiple different systems and tabs to process information simultaneously
- We are in the repossession forwarding space, what that basically means is we are the go between the lien holders or banks who hire our services, the repossession agents who physically recover the units, and we provide customer service to the people who we have recovered the units from
- We have over 200 lien holders that utilize our services and each client will have it's own parameters and function out of 1 of the 6 system of records, the representative will have to adapt and learn each client parameters to a certain extent.
- Will process the information to the banks who utilize our services, which again the representative will have to adapt and learn each client's parameters to a certain level of extent.
These activities are crucial in providing excellent customer service and maintaining strong relationships with our customers. As a Customer Service Representative at Motorola, you will play a vital role in ensuring customer satisfaction and contributing to the overall success of the company.
At Motorola Solutions, we offer a supportive and inclusive work environment, along with opportunities for training and development.
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**Basic Requirements**:
- Fluent in English (spoken and written).
- Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
- 1+ year of customer experience with computer proficiency
- Excellent service attitude, with a focus on providing exceptional customer experiences.
- A strong team player, who works well in a collaborative environment.
- Effective communication skills, both verbal and written.
- Knowledge and skills to provide telephone support
- A desire to learn new technology and gain new knowledge
**Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced
**Referral Payment Plan**: Yes
**_ EEO Statement_**
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability,