Company Description
**Job Description**:
For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as **Customer Service Representative**
**What we can offer you!
Your Role**:
As Customer Service Representative you will further develop current and future business with our customers.
As well you realize and develop new business relationships with current customer, maximize added value to customer leveraging our capabilities and building stronger customer intimacy.
Activities may include, but are not limited to:
- Manages accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
- Process client invoices and maintain effective relationships with clients, carriers, customs etc.
- Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments.
- Compile and review require customs documentation.
- Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment.
- Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work and problem solving.
- Coordinate carrier release by submitting required documents and freight payments.
- Do proactive selling and other commercial activities.
- Manage a large workload of accounts, Perform sometimes as order entry.
- Handle different systems.
- Other related duties as assigned.
**Qualifications**:
- Customer Service experience as Customer Service representative is required/ internal sales function within manufacturing industry is essential;
- English Advanced Level (minimum)Excellent communication (oral and written).
High School Diploma.
Proficiency in Microsoft Windows and Office, specially excel, and in ERP system.
- Experience in any graphic design platform will be a plus (Canva, photoshop, illustrator)
Additional Information
This position is based in Queretaro with some days of Home Office