Customer Service Representative
We are looking for a Customer Service Representative (Qro)
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
Mission:
He / she is in charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction.
Key Expected Achievements:
- Captures, records and commits customer orders according to customer needs, agreement and defined service level
- Proposes product alternatives in case of phase-out or shortage.
- The process instructions and work methods of the activities performed are updated and contain the specifics required and these are in the proper share point.
- Gives support to the rest of the team on activities needed to achieve the goals and objectives.
Required Qualifications:
- Bachelor's degree in business administration or related field required.
- Full English performance
- Not required experience or internship experience.
- Skills: Communicating in an assertive manner, monitor execution, supporting and improving.
We care about giving People a better way forward!
**Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity.
In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disabilities, religion, gender, sexual preference, marital status, etc.