.**Customer Service Representative****Monterrey, Nuevo Leon****About Optimas**:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on- the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.**Position overview**:**Job description**We are currently seeking a highly-motivated, driven **Customer Service Representative**, acting as a customer advocate within Optimas for a pool of Customer accounts. Customer Service Representatives are responsible for ensuring the customer continually receives professional world-class service from all Optimas departments and personnel.**Main Responsibilities**Management of customer account responsibilities include; - Providing communication between customers and all other Optimas Departments and personnel as necessary.- Entering orders, monitoring order status, and expediting parts for customers- Working with Materials and Production Control, Plan & Schedule assigned account orders- Managing and coordinating RFQ's or identifying proper group to which to transfer- Providing and documenting Feedback on Optimas relationship.- Providing regular materials status reports to customer and ensuring customer inventory liabilities appropriately- Identifying new opportunities and using these to increasing sales with assigned accounts or move them to other teams to develop- Taking appropriate actions to resolve quality issues related to service and product.- Reporting to senior management account status as required- Proactively interact with customers on a regular and ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.- Review how Optimas can add value and help with each account's purchasing needs.- Coordinate and lead activities and communication between each account and Optimas business departments to achieve appropriate business solutions, respond to customers' purchasing needs and coordinate sales.**Qualifications**- Expert in Customer Service— Working to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers.- Administration — Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, basic arithmetic and resources. Achieved with life experience and recipient of a High School Diploma. Bachelors Preferred