Customer Service Representative

**ESSENTIAL FUNCTIONS**Provide services that will guarantee the Customer Response Center 24/7/365 operationInteract with Internal and External customers of VertivEnsure SLA agreements with customers are meet through proper management and follow-up of Emergency callsCreate, update and close Service RequestsManages and ensures Service Engineers requirements to access to customer's sitesTrack resolution of customer reported issuesProvide administrative support to customer related areas in customer centered activities**EDUCATION AND EXPERIENCE**High school Degree (at least)Preferable with Customer Service Trainings.Familiar with call center KPIsConversational English level (B2)Strong knowledge in any Call Center Tools and Systems (Cisco, Avaya, Polycom, NICE, etc.)Experience handling customer experience issues and resolutionsMinimum 2 years of experience in Customer Service related to technology.At least 2 years of experience in back office environment and telephone systems.