We are looking for a **Customer Service Representative** to assist our customers with technical problems when using our products and services.**Customer Service Representative** responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.**Responsibilities**- Respond to customer queries in a timely and accurate way via phone- Identify customer needs and help customers use specific features- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)- Update our internal databases with information about technical issues and useful discussions with customers- Share feature requests and effective workarounds with team members- Inform customers about new features and functionalities- Follow up with customers to ensure their issues are resolved- Gather customer feedback and share with our Product, Sales and Marketing teams- Assist in training junior Customer Support Representatives**Requirements and skills**- Experience as a Customer Support Specialist or similar CS role- Familiarity with our industry is a plus- Understanding of how CRM systems work- Excellent communication and problem-solving skills- Multi-tasking abilities- Patience when handling tough cases**Salary & Benefits**:- Base salary up to $16,800- Up to $3,000 Performance Bonus- $2,000 Training Bonus- 2 Days off- Food coupons- Life medical insurance- Permanent placement position / Direct hireTipo de puesto: Tiempo completoSalario: $14,000.00 - $19,800.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Estacionamiento de la empresa- Programa de referidos- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono mensualPuede trasladarse/mudarse:- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Customer Service: 1 año (Obligatorio)- Call Center: 1 año (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Una ubicación