.Reports To: Mexico Operations (Ops Manager/KAM)Location: Monterrey, MXRedwood Logistics is your strategically integrated logistics provider that understands our customers' unique needs. Throughout our 20-year history, we've grown and evolved our range of offerings to create a family of companies that can solve logistics and transportation challenges. From our diversity of services, data-driven network solutions, and strategically integrated model, we have positioned ourselves as the dominant player in the mid-market space. We are a privately held company, managing significant transportation spend - we are big, but flexible with an entrepreneurial spirit.For more than 20 years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. As a next-generation leader in third-party logistics, we live at the intersection of logistics and technology. We focus brilliant minds, technology services, and performance excellence to modernize supply chains.Redwood Mexico, a subsidiary of Redwood Logistics, speaks the cross-border shipping language. With years of industry experience and boots on the ground, Redwood is fully integrated with the carriers, people, and processes required to move our customers' freight. See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running!Position Description:As Operations Customer Service Representative, you will oversee the efficiency of operational processes while meeting business requirements and customer needs.Responsibilities:Accurately and efficiently coordinate carrier operations to ensure daily capacity & status updates.Coordinate capacity to match customer needs amongst existing carrier base (carrier management).Provide trailer details for traceability and documentation purposes.Record ongoing operations in TMS by creating loads/tenders and sending rate confirmation to carriers.Provide customers with visibility and send updated status reports.Coordinate with carriers to establish regular updates and tracking reports.Communicate with key contacts (customer, broker, consignee) to promptly resolve any transportation constraints.Update load status in TMS and ensure accuracy of information (i.E. costs, rates, dates).Meet with carriers to explore and review business opportunities to optimize their capacity.Establish a cadence of revisions and agreements to ensure ongoing improvement.Communicate effectively with all stakeholders to ensure documentation is ready upon departure to avoid delays.Coordinate with brokers for corresponding border crossing docs (DODA, entry).Ensure shipment arrival to border/warehouse with complete and correct documentation.Coordinate delivery appointments with consignee and ensure timely delivery.Update & analyze KPIs to identify opportunity areas and implement corrective actions when necessary.Communicate effectively within Redwood network for any additional help needed