DescriptionHunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products.
We are a brand that you know and trust.
With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.We are searching for candidates that are driven, intelligent, creative, and entrepreneurial.
By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive.
In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued.
Our dream is to become the fastest growing, most loved, window covering company in the world.
What's yours?One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs.
At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class.
It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.Position OverviewMaintain efficient communication with our customers to resolve any issues with their orders during the manufacturing process.
This ensures quality service.What you'll doCollect information from service departments to recognize the status of orders.Respond to customer requests within the established response time.Process special customer requests (accelerations, changes, updates, routing, stock controls and holds).Communicate with the client via telephone, email, web.Assist production staff in translating special order instructions.Coordinate shipping method with the logistics department for special orders.Monitor and follow up on overdue orders and ensure their closure.Approve or deny shipments according to stock availability and the workload of the production department.Update the system with the status of the latest orders.Coordinate and resolve order entry problems with the customer service and service departments.Who you are Experience one year in a similar position.Bilingual English Spanish 80%High school/university degree.Advanced office domain.What's in it for youCompetitive annual salary Bonus target range: 5%Generous benefits package including medical, dental, vision, life.A company culture that prioritizes internal development and professional growthTime off with pay (3 days annual) Christmas bonusSavings fund#LI-ES1#LI-Onsite Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws.
EOE/M/F/Vet/Disabled are encouraged to apply.
