Customer Service Representative
- ABOUT MICHELIN
Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.
Moving forward is also personal fulfillment, it is taking advantage of your strengths as well as your opportunities and being valued for your uniqueness; because your age, nationality, religion, gender, sexual orientation, marital status, race, color, disability or socioeconomic status is the differentiator that provides value. Diversity enables innovation, and this has been the reflection of our ambition and social impact for equity and inclusion. We invite you to join our team in the following role.
MISSION: Is in charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction
WHAT WILL YOU DO?
- Captures, records and commits customer orders according to customer needs, agreement and defined service level
- Proposes product alternatives in case of phase-out or shortage
- Optimizes, plans and coordinates the delivery with customers and partners
- Handles customer orders portfolio and monitors execution
- Liaise with the relevant partners to ensure on-time deliveries and service commitment
- Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
- Captures customer's requests & claims
- Analyses and provides issue resolution or appropriate answer
- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions
- Contributes to continuous improvement to enhance work methods and customer satisfaction
REQUIRED QUALIFICATIONS:
- Bachelor's Degree in International Business or related
- Experience dealing with customers
- Advanced English
WHAT WILL YOU FIND WITH US?
- Attractive benefits package with direct contract.
- An environment of continuous development due to experiences in the same role and a digital and in-person platform of courses in different disciplines that enable future professional growth.
We care about giving People a better way forward!
**Michelin is a company committed with Human Rights as well as Diversity and Inclusion that promotes a culture of equity. In our company you will always be able to bring your true self to work no mattering your race, color, nationality, age, disabilities, religion, gender, sexual preference, marital status, etc.**
- Identification and contact.
- Integration of your file as a job applicant.
- Verification of the information you provide to us.