.Customer Service Representative- About MichelinMichelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks.
It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries.
Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia.Moving forward is also personal fulfillment, it is taking advantage of your strengths as well as your opportunities and being valued for your uniqueness; because your age, nationality, religion, gender, sexual orientation, marital status, race, color, disability or socioeconomic status is the differentiator that provides value.
Diversity enables innovation, and this has been the reflection of our ambition and social impact for equity and inclusion.
We invite you to join our team in the following role.Customer Service Representative (México)MISSION: Capture/gather and analyze relevant information to facilitate the steering of the entity activities in order to help in the decision-making and provide recommendations.KEY EXPECTED ACHIEVEMENTS:- Data Analysis- Prioritize business and information needs with stakeholders.- Identifies relevant data sources for the perimeter- Acquires relevant data and maintain databases/data systems- Sets up data collection and manages extraction from gathered data- Interprets data, analyzes results and provides recommendations- Compiles and organizes information, data and insight analysis in the relevant templates, dashboards- Organizes the supports to be communicated and displayed in the organization through the appropriate processes to the stakeholders (ex: Business Review, Demand Review, Diagnosis for PSQ,)- Shares and explains the results of analysis and recommendations with stakeholders and other partners- Filters and "cleans" data by reviewing computer reports, printouts, and performance indicators to locate and correct problems- Customer/Internal Partners Focus- Follows up with customers and/or internal partners to ensure that their needs have been met.- Maintains service to customers and/or internal partners during critical periods.- Work methods- Applies methods and work instructions set by the entity- Contributes to continuous improvement to enhance methods, practices and results.REQUIRED QUALIFICATIONS:- Bachelor´s Degree in Business Administration or related experience in customer service (1 year).- English skills.WHAT WILL YOU FIND WITH US?Attractive benefits package with direct contract