Job Title: (Part-Time, Remote) Customer Service Representative
Location: Playa del Carmen, Mexico (remote position, with in-person training and occasional in-person meetings)
"A Rare Opportunity to Join a Global, Ethical, and Humane Telecommunications Leader"
Are you searching for a part-time role that _challenges your skills_, _values your contributions_, and _truly makes a difference_? At Canada's most innovative and customer-first telecommunications company, we're not just hiring—we're inviting you to become part of something meaningful.
This is an extraordinary opportunity for English-fluent professionals in Playa del Carmen who want to join a company that prides itself on transparency, fairness, and putting people before profits. We believe in creating a positive ripple effect for every person we connect with—our employees, customers, and even the communities we touch.
If you're passionate about delivering exceptional customer service, excited by the idea of contributing to a growing, people-centered company, and seeking a rare chance to grow while earning competitive pay, this role might be for you.
What Makes This Opportunity Exceptional?
- Generous Compensation: Starting at $8 CAD per hour, paid in CAD.
- Ethical Business Practices: Our company is built on values of honesty, respect, and making the telecom industry better for everyone.
- A Rare Path to Growth: We invest in _you_. This role offers professional development opportunities and the potential for career advancement based on performance.
- Flexibility That Empowers You: Work remotely, part-time, from the comfort of your home in Playa del Carmen.
- True Partnership: This is a company that listens, learns, and grows with its team members. Your voice matters.
What You'll Do
As a Customer Service Representative, you'll serve as the frontline ambassador for a company that cares deeply about every interaction. Your role will include:
- Connecting with Care: Delivering outstanding customer service to our valued clients with empathy, professionalism, and a solutions-oriented mindset.
- Solving Problems: Handling inquiries, troubleshooting issues, and resolving concerns quickly and effectively.
- Staying Organized: Performing accurate data entry for shipping and onboarding processes.
- Collaborating Closely: Communicating daily with customers, team members, and even the CEO in an inclusive, supportive environment.
- Upholding Standards: Meeting performance goals and contributing to our company's high service standards.
Who We're Looking For:
To excel in this rare role, you'll need:
- Fluency in English: Both written and spoken, with exceptional communication skills.
- Prior Telecom Experience: This is essential to understanding the nuances of our industry and serving our customers effectively.
- Empathy and Problem-Solving: The ability to see problems from a customer's perspective and resolve them with care.
- Strong Organizational Skills: A knack for staying on top of tasks and delivering results.
- Reliability: A stable Wi-Fi connection, a computer, and a headset are essential for your success.
Your Success, Measured by Real Impact
Your performance will be evaluated based on customer satisfaction scores and survey feedback, ensuring you're recognized for the incredible work you do.
Shifts Available
This role offers flexibility with the following part-time options:
- Position 1: Monday to Wednesday, 11 AM to 5 PM (Central Time)
- Position 2: Thursday and Friday, 11 AM to 5 PM (Central Time)
Why Join Us?
We're not just a company; we're a movement. We are Canada's only self-funded, nationwide and independent telecom startup, designed to challenge the corporate giants that dominate the industry.
Here's what sets us apart:
1. Our Values: Compassion, transparency, and a deep commitment to helping others.
2. Our People-First Approach: Every person we touch, from customers to employees, is treated with dignity and respect.
3. Our Vision: To reshape the telecom landscape, one meaningful connection at a time.
When you join us, you're not just earning a paycheck—you're becoming part of a team that believes in changing lives through better communication.
How to Apply
- Your resume,
- A brief cover letter, and
- A recent profile photo.
Applications are accepted exclusively through Indeed, for Playa del Carmen.
This Is More Than a Job. It's a Chance to Make a Difference.
We believe that every voice matters and every connection counts. Join us in rewriting the future of telecommunications while building a brighter future for yourself and the people you serve.
**Job Types**: Part-time, Permanent
Pay: From $116.00 per hour
Expected hours: 12 - 18 per week
Application Question(s):
- Are you willing to do (paid) in-person training and occasional in-person meetings with your team, at physical locations in Playa Del Carmen?
**Education**:
- High school or equivalent (preferred)
**Experienc