Job Description As a Customer Service Representative at Motorola, your primary responsibility will be to provide exceptional support to our valued customers.
Here are some of the key activities you will perform in this role:Handle Inbound Calls: Answer customer inquiries, resolve issues, and provide assistance via phone, ensuring a positive customer experience.Customer Issue Resolution: Address many customer concerns, warranty repair requests, post-sale customer service inquiries, service/repair requests, and Infrastructure repair and advance exchange requests.
Use your problem-solving skills to find effective solutions.Product Knowledge: Gain a deep understanding of Motorola's products, services, and solutions to provide accurate and reliable information to customers.Documentation and Record-Keeping: Maintain accurate customer records, documentation of interactions, and updates in the customer support system to ensure effective communication and follow-up.Collaboration: Work closely with cross-functional teams, including sales, technical support, and product development, to resolve complex customer issues and provide comprehensive solutions.Customer Satisfaction: Strive to exceed customer expectations and ensure their satisfaction by actively listening, empathizing, and providing timely and efficient resolutions to their concerns.These activities are crucial in providing excellent customer service and maintaining strong relationships with our customers.
As a Customer Service Representative at Motorola, you will play a vital role in ensuring customer satisfaction and contributing to the company's overall success.The ideal candidate for this position possesses the following qualities:Excellent service attitude, with a focus on providing exceptional customer experiences.A strong team player who works well in a collaborative environment.Effective communication skills, both verbal and written.Knowledge and skills to provide telephone support.Ability to provide support to staff via telephone as a Customer Service Representative.A desire to learn new technology and grow professionally.?At Motorola Solutions, we offer a supportive and inclusive work environment and opportunities for training and development.Basic RequirementsFluent in English (spoken and written).Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).1 year of work experience.Availability from Monday to Friday from 7 am to 7 pm.Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte Esq.
Ave Industrial Rio Bravo, Suite Parque Industrial del Norte Reynosa).Travel RequirementsUnder 10%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesEEO StatementMotorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
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