.**CUSTOMER SERVICE REPRESENTATIVE**As CSR, you will play a key role in Aptiv's managing the contact for all requirements, deliveries, shipments and customer service attention.**Your Role**- Responsible meet 100% customer requirements, deliveries, shipments and customer service attention- Handling product deliveries finishing and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants.- Formulate and delegate logistics for emergency deliveries- Responsible for logistics, order fulfillment and customer payments, facilitating problem solving with customer material- Acting as liaison between customers, production and distribution departments- Analyze and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns- Responsible for Customer Score Cards and Internal KPI as metric deployment- Responsible as Company representative in all customer meetings- Analyze and control thru DELJIT and DELFOR customer increases and decreases- Manage customer demand for E&O control and mitigation**Your Background**- Business Administration, Industrial Engineer BD or similar career- ** **1 - 3 years' experience as Costumer Contac Leader in fast pace industry.- ** **Experience on Tier 1 and Tier 2 automotive industry- ** **Experience in any OEM like FORD, STELANTIS, DAIMLER, GENERAL MOTORS,- ** **In-depth knowledge of customer contact/service principles and practices- ** **Excellent organizational and planning skills- ** **Ability to take decisions and good judgment in emergency situations.- ** **Interpersonal skills to work effectively with others- ** **Microsoft Office advance knowledge- ** **Business English speaking- ** **SAP experience in Shipping, Deliveries, Invoices, Inventories (MM Module)- ** **Customer certification and/or diplomas a plus- ** **Energetic, self-motivated, proactive, and customer focused working style**Aptiv Rewards & Advantages**Recognition for innovation and excellence, Opportunities to give back to the community, Meaningful work that makes a difference in the world.**Some see differences. We see perspectives that make us stronger.**Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv's success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you'll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.**Some see technology. We see a way to make connections.**At Aptiv, we don't just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what's possible in the pursuit of making transportation safer, greener and more connected
