Customer Service Representative

The Customer Service Representative handles a variety of tasks and has the ability to meet established transactional deadlines within a high volume call center. The individual must work efficiently and accurately in a team based environment.**Main activities**:- Possesses basic account management skills and learns Laird products and services capabilities.- Interacts with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery- Identifies special requirements to include product configuration, testing and shipment dates for orders. Communicates and reviews with senior representatives to determine course of action.- Coordinates with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders- Work with other departments to successfully resolve customer issues in a timely fashion- Learns Laird product and services capabilities and is able to suggest some alternatives to customers- Builds and maintains client relationships- Follows departmental processes to resolve product and service problems**Requirements**:- Bachelor's degree- Customer support experience- Experience in a high performance team-based environment preferred- Basic understanding of World Class Customer Service- Ability to create a "cared for" customer atmosphere- Demonstrates sound business judgment and decision making- Excellent verbal and written communication and problem solving skills- Strong business correspondence skills- Thorough understanding of Internet technologies including browser basics.- Computer competencies including: MS Outlook, Word, and Excel- Ability to present the product and the company in a professional manner- Team player with positive attitudeFor our U.S. Affirmative Action Policy, click here.