Customer Service Representative

**Customer Service Representative**

**Responsibilities**
- Manage and resolve customer issues
- Manage orders and shipping activities between manufacturing plants as well as from a manaufacturing plant/distribution center to the Customer
- Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team and external customers
- Maintain customer service process training documents specific to the Reynosa plant
- Work with the materials group, NA CSR team, warehouse personnel, trade compliance and sales team to meet critical customer needs
- Ensure accuracy of orders and shipment information in the Oracle systems
- Monitor shipments to meet monthly demand targets and customer on-time delivery

**Additional Information**
- Travel: 5%

**Requirements**:

- Able to speak both English and Spanish fluently
- Strong communication skills
- Strong problem solving and teamwork skills
- Must be able to interface with all levels of management both internal and with external customers

**Preferred**:

- Oracle Experience a plus
- Bachelor's Degree in Business or related field
- 2+ years experience in relevant field
- Customer service experience in a manufacturing environment preferred