**What you will do**:- Interact with customers to address their concerns, answer their questions and assist them with their needs.- Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer at the agreed place and time**How you will do it**:- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Purchase and Forwarder.- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer questions on deliveries, delays, problems, etc.- Handle customer questions effectively and in a service-oriented manner- Inform customers about changed delivery times and equivalent products- Prepare product and customer reports by gathering data collected during customer interactions- Participate in risk management, which includes the identification of failure modes, hazards and environmental aspects, their respective assessment and the definition and implementation of controls.- Participate in incident and nonconformity investigations as well as in the determination of the necessary corrective actions.- Active participation in plant programs such as SafeTrack observations, suggestion box, Employee Idea System, LPA and 6S audits.- Participate in the training program of the plant attending trainings as scheduled and, when required, acting as internal instructor.- Comply with the documented procedures, instructions, and standards of the Integrated Management System and, when required, participate in their review and improvement.- Identify and report any injury or potential injury and any potential environmental impact.- Identify and intervene to correct unsafe acts and recognize safe behavior- Identify and intervene to correct unsafe and off standard conditions, when immediate correction is not possible report to direct manager or to the corresponding department.
**What we look for**:- 1 - 3 years' experience in a customer service support center environment preferably in manufacturing with heavy emphasis on sales, distribution, manufacturer, and end-user.- Fluent in English- Responsible, well organized, immediate response to all internal and external customers.- Communication and interpersonal skills- Customer oriented with focus on details- Ability to interact with global teams to develop data analytics and facilitate interaction with business teams within supply chain