.**Customer Service Representative****Who we are**:We pursue innovation, strive for sustainability, and develop insights in every part of our business.**Why people choose to work with us**:Let's start with the cool workspace! — after all, that's our business. But that's just one of the ways we help people like you do their best work. We encourage curiosity and critical thinking, we accept well-being in its broadest sense, and we provide mentoring and inspiration at every step of your career journey.**What you will be doing**:- Provide the best-in-class customer experience to our Steelcase customers both internal and external by receiving approximately 80-100 calls per day (during the sales this number can increase)- On these calls you will be supporting customers by forwarding them to the right department within the global organization.- Address difficult calls from upset clients and turn the call around for a positive outcome- Always deliver quality customer service guided by our principals (Collaborate Anticipate Respond Empathize)- Analyze issues and determine a good solution to problems, following from start through the end resolution- Work on multiple customers/tasks simultaneously in an organized and consistent manner- Advice and strong communication from other departments.- Work supportively in a team environment- Work independently and stay on track**Who you are**:- Excellent interpersonal and communications skills.- Being able to solve issues while on phone with customer.- Prioritize work and be a highly organized self-starter.- Customer orientated with the ability to adapt and respond to various types of characters- Quick typing speed, familiarity with Outlook, Word and Excel- Ability to multitask and prioritize incoming calls with responsibilities- Able to manage time and be self-motivated- Strong phone handling skills- Able to adapt to the changing business needs**Qualifications**:- Bachelor's degree in Business, Administration, Marketing or related required- 1-2 years minimum of experience in customer service or telephone operator equivalent experience in sales or customer support- 100% written and oral English is a must- Use of any type of system to manage billings, orders, client information etc.- Ability to manage busy front desk-operator call volume- We are proud to have a diverse and broad workforce, and we're always looking to get better! We value applicants who are okay interacting with people different than themselves. Women, people of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else all invited to apply