Customer Service Representative

The AGP Group is a world-leading and specialized glass manufacturer. Our company guarantees world-class technology and the highest level of innovation in glazing solutions. More than 20 renowned automobile manufacturers rely daily on the know-how of our 7 high-tech production plants and innovation centers, which now employ a total of over 4,500 people.**Customer Service.**- Ensure compliance with all specific client requirements, guaranteeing internal dissemination (e.G., packaging, label, ASN, portal, engineering change, etc.).- Keep orders up to date for the entire customer portfolio for each dispatch in the SAP system.- Gather information from customer portals and individually follow up on each case.- Track EDI and Call-off customer demand.- Schedule shipping windows by agreeing on schedules to meet windows on time and as agreed. Assist in generating shipping lists through the SAP system.- Verify and support the improvement of SAP master data for parameterization based on EDI customer demand, updating the corresponding modules according to their role in SAP.- Maintain system scheduling in accordance with customer requirements.- Timely issue SAP credit notes to avoid generating financial discrepancies.- Keep dispatch tracking up to date.**Requierements**- SAP- +2 years of experience.Tipo de puesto: Tiempo completoSalario: A partir de $32,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedor- Vales de despensaIdioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial