**Country**:
Mexico
**Location**:
LOC5019: Carrier - UTEC, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 Mexico
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This position is for an experienced Customer Service professional who works independently, resolving complex inquiries. Is responsible for maintaining databases, making recommendations to management to prevent problems and collaborating with the sales team to identify opportunities. In addition, the person in this role updates procedures to improve Customer Service processes and handles complex inquiries, performs follow-ups, maintaining documentation and resolves customer issues in accordance with established procedures, and on occasion, refers inquiries to other departments.
**Key Responsibilities**:
As a **Customer Service Representative**, you'll be responsible for:
- Set contact and be in coordination with the planning and production teams, as well as the release of orders.
- Review of inventories.
- Review of shipments made status.
- Transfer of models, shipments, runs.
- Maintain accurate and timely communication with clients/customers.
**Requirements**:
We are looking for people who have **Customer Service Representative **experience. If this is you, get in touch.
As a minimum you must have:
- 1+ years of experience as a Customer Service Representative.
- Bachelor´s Degree in LNI, LRI, Engineering or related.
- Microsoft Office (Excel Avanced).
- SAP
- Advanced English.
It would be nice if you have:
- HVAC Knowledge
- Electronic Operations
Soft skills:
- Effective communication
- Customer service
- Good organization
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
Join us and make a difference.
**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
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