.Job Title:Customer Service RepresentativeSummary:In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent, in-depth business knowledge, product knowledge, and the Order-to-Cash process. You will closely collaborate with various departments, such as SIOP, Logistics, and Quality, among others - though this is not an exhaustive list.You will function as an extension of the business (Commercial) and play a key role as a profitability driver by offering proactive support to sales and customers, ensuring the execution and exceeding of customer expectations and satisfaction.This is a fixed-term contract position.Responsibilities Include: Order to Cash- 3 BU's -Business Segments designated- Regional ScopeEfficiently process Order-to-Cash activities from Order Management to Credit & Debit note editions - all order types & customers (EDI; Export for Direct customers & Distributors) Execution as a focus.- Receives, enters, handles customers non-conformance / claims ensure proper feedback is provided: Drive complaints entry accuracy Complaints coding / Coordinators assigned / Complaint description- Execution of complaint decision: Credit notes / Debit notes / Return of material (coordinate with carriers, customers, warehouse)- Drive complaints resolution: Act as the interface communication flow between Sales, logistic services and all other support departments- Finance, Product Stewardship; Trade Compliance; Quality.- Keep clients informed proactively about claim status and take appropriate actions to maximize Momentive ability to Serve.- Act as the front-line business role (aside commercials) for all inquiries related to claim management; service and supply chain to ensure full satisfaction of customers on products, services and features.- Analyze data from SAP: open claim reports and identify the follow-up actions needed.- Build sustainable relationship of trust through open and pro-active communication.- Serve as backup for other account specialists outside the normal backup schedule.- Responsible for after-hours phones on a rotational basis depending on the business need.- Participate in functional and related projects. Participate- Participate in both internal and external order management audits.- Fully Accountable (RACI) for Execution (order management / Claim Resolution).Qualifications: The following are _required _for the role- 1