.A Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.About the RoleThe Customer Service Representative is a single point of contact for HARMAN Professional internal and external customers. Responsibilities include extensive customer contact, problem-solving and analyzing customer information, reviewing business procedures, and making recommendations, warranty claims, customer payments, service requests, and parts order entry.What You Will Do- Maintain daily communications with customers as directed, to ensure successful case resolution and proper follow-up leading to customer satisfaction.- Pro-Actively communicate with customers regarding the status of their orders and repairs- Organize and Prioritize requests- Effectively communicate return and repair procedures to customers- Effectively and accurately provide product warranty information across multiple HARMAN brands to internal and external customers- Direct requests and unresolved issues to the designated resource- Keep an accurate record of all customer communication: inquiries, comments, and complaints- Follow up on customer interactions- Identify spare parts for HARMAN Pro Products- Ensure customer satisfaction through the processing of service and parts orders, responding to and generating correspondence, and the coordination of all aspects of customer activities- Process credit card payments, generate invoices, and payment receipts- Build knowledge base articles to enrich our training material- Represent HARMAN brands with professionalism and integrity- Enjoy working closely with others but can also work independently- Provide pricing and delivery information- Organize workflow to meet customer timeframes- Follow HARMAN Communication procedures, guidelines, and policies.What You Need- Excellent verbal and written communication skills (English and Spanish)- High School Diploma or equivalent- Knowledge of customer service principles and practices- 2 - 3 years of experience in Customer Service- Proficient in all Microsoft Office Suite products- Willingness to work in an office in Tijuana, MexicoWhat is Nice to Have- Ability to calculate figures and amounts such as discounts, interests, and percentages- Experience with Braintree software for credit card receipts- Maintain a high-level of customer service expected by our internal and external customers.- Proactive goal-oriented approach to decision making- Proven Team Player who can effectively work with all levels of a global matrixed organization- Ability to adapt to changing demands and conditions- Flexibility to manage multiple projects/initiatives simultaneously and execute to completion