Customer Service Representative

Descripción y detalle de las actividades- Provide high level Customer Service; making sure customer needs are taking care off - Needs to answer each phone call and provide solutions to each customer (advised by general manager and Vice president of company), status, updates, etc. - Follow up on Customer orders, providing efficient information to each order to the team and Customers - Update each order in a daily basis with notes, notifications, etc., in our Quick Base system (will get train to use system) - Follow up on and update shipping, provide customers with status on Customer Service Orders (CSO) and work orders (WO) - Maintain diplomacy and tact while dealing with upset or escalated callersExperiência y requisitos- Completed high school - Minimum 1 year experience in similar position, wood manufacturing is a plus - Ability to solve problems - Excellent Communication skills - Organized - Detail oriented - Ability to work under pressure - Punctuality - Must be Bilingual English/Spanish 100%**Número de vacantes** 1**Área** Administración**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Horario** 7:00 AM - 5:30 PM**Estudios** Preparatoria**Inglés **Hablado: 100%, Escrito: 100%**Sexo** Indistinto**Edad** 27 - 45 años**Disponibilidad p. viajar** No