Customer Service Representative

**Summary.
**
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
-Updates databases with status of returned materials issues and accounts for returns inventory.
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
- Ensure service information accessible by sorting and filing documents/forms.
- May schedule field service repair calls.
- Handles requests for additional company materials.
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
**Requirements**:

- Previous experience in a related job position is value added, less than one year is good.
- High school (preparatoria, bachillerato) or equivalent.
- Please send your resume in English to expedite your participation in this process.
- This position is working at the facility.
**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person