.Job Title:Customer Service RepresentativeSummary:In this role, you will be the primary contact for customer support-related activities. You will provide best-in-class or excellent customer service for external customers and business partners (distribution) by leveraging excellent, in-depth business knowledge, product knowledge, and the Order-to-Cash process. You will closely collaborate with various departments, such as SIOP, Logistics, and Quality, among others – though this is not an exhaustive list.You will function as an extension of the business (Commercial) and play a key role as a profitability driver by offering proactive support to sales and customers, ensuring the execution and exceeding of customer expectations and satisfaction.Responsibilities Include:Efficiently process Order-to-Cash activities from Order Management to Credit & Debit note editions - all order types & customers (EDI; Export for Direct customers & Distributors, etc.) Execution as a focus.Receives, enters, and handles customers' non-conformance/claims and ensures proper feedback is provided: Drive complaints entry accuracy, Complaints coding/Coordinators assigned/Complaint description.Execution of complaint decision: Credit notes/Debit notes/Return of material (coordinate with carriers, customers, warehouse).Drive complaints resolution: Act as the interface communication flow between Sales, logistic services, and all other support departments- Finance, Product Stewardship; Trade Compliance; and Quality.Keep clients informed proactively about claim status and take appropriate actions to maximize Momentive ability to Serve.Act as the front-line business role (aside from commercial) for all inquiries related to claim management; service and supply chain to ensure the satisfaction of customers on products, services, and features.Analyze data from SAP: open claim reports and identify the follow-up actions needed.Build a sustainable relationship of trust through open and proactive communication.Serve as backup for other account specialists outside the normal backup schedule; Responsible for after-hours phones on a rotational basis depending on the business need.Participate in functional and related projects.Participate in both internal and external order management audits.Fully Accountable (RACI) for Execution (order management/Claim Resolution).Qualifications:The following are required for the role:1.5 to 5 years experience as an account specialist or similar positions.Customer-focused mindset with the ability to develop business relationships with internal/external customers and suppliers.Master in SAP (SD module), proficient in Microsoft Word & Basic proficiency in Excel.Fluent English is required.Significant customer relations experience in complex international and ever-changing environments