_Imagine working for a Company that customers love doing business with!
Advance your career with Heilind, whom customers voted The Best Electronic Distributor for the 7th straight year!
Customers prefer Heilind more than 3 to 1 over the nearest competitor!
(Source; Bishop & Associates, the industry's leading market research firm, annual customer survey)_**Position Overview**The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization.
This is the first step to an amazing career in sales with our organization.
The Customer Service position is responsible for order entry and maintenance, reporting, backlog review, spreadsheet administration, and providing overall support of important branch administrative needs.
The position also provides back up support for the sales team on customer needs and helps to grow sales with certain accounts.
**Organization**A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace.
You are a focal point for great customer service for our branches as you collaborate with the inside team to build solid relationships with our people, customers and suppliers.
Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch's customers are continually delighted with the Heilind experience.
**Essential Duties and Responsibilities include the following.
Other duties may be assigned.
**- Provide Administrative and back up support to Inside Sales Representatives, Field Sales Representatives and Branch Management- Perform Quote and Order Entry and Maintenance- Prepare various spreadsheets & worksheets- Support improved service and on-time delivery by maintaining records, tracking deliveries, and making recommendations- Problem solving in a timely manner.- Prepare and/or distribute sales reports and sales literature- Maintain responsibility for office supplies, coordination of branch meetings, branch intranet and division contact list**Experience/Requirements**A Customer Service Representative for Heilind need to have an associate's degree or 1-2 years of progressively responsible experience in an office or related customer service environment at Electronic industry.
Excellent communication and organization skills are essential along with advanced knowledge of Excel, Outlook and Word.