-Who We Are--:
We are a community association managemerm that manages homeowner associations (HOAs) and condo associations (COAs) in the United States, and carr the physical anancial health of over, people-s homes and communities. --Homeowner Communications--:
Responding to homeowner inquiries related to maintenance requests, account balance, architectural requests, portal login access, etc. --Prospective Homebuyer Communications--:
Replying to inquiriom title companies and buyers
- attorneys related to document requesr home sales or refinances. --Vendor Communications--:
Communicating with vendors to assign allow-up on outstanding maintenance work orders. --Miscellaneous Admin--:
A general part of the role will be to take on various miscellaneous administrative tasks that will help us improve customer service and grow.At the end of yorst year, --success would mean--:
- High efficiency--:
You are at least as efficient as our current highly efficient customer support team. --Risk mitigating--:
Appropriately escalated all high-risk situations that pose potential safety or liability concerns. Detailed scenarios of high-risk situations to be discussed during Confidencial. --Happy stakeholders--:
Positive 360- feedbaom teammates and clients.-Job Requirements--:
Perfect written English without grammatical errors or typos Perfect verbal English with an accent that is as close to the standard American accent as practical Detail-oriented Customer service mindset that includes effective listeningand patient communication Ability to learn quickly based on written and verbal instructions Discipline to work efficiently as a remote team member Work hours will be 8:
30am-pm EST iday (New York time zone)This includes a -minute lunch break.-Work Location Requirements--:
Woom home position Home office should be quiet and without disruptive background noise Have reliable ast internet service or a willingness to upgrade your internet. We-re targeting - Mbps download, - Mbps upload, and less than 30ms latency.-Why Join Confidencial---We arerward-thinking, growing team on a mission to transform the level of customer service in the community association management industry. Some of tctors that make orm unique are high customer retention rates (greater than 97%/year) and high employee retention rates (due to ocus on people over process). --Company Growth--:
We average 97% annualized customer retention rates and have grown the business in each of the last years with a -year annualized growth rate of %/year. --People over Process--:
We have achieved high employee retention rates in part because -people over process
- is one of our management principles.Pay:
$,. $,. per monthApplication Question(s):
Please write - sentences in which you explain why this job post interests you. is your desired salary in Mexican pesos per month