.We are not an average company, at Racing Cargo we like awesome people who likes to work with managers, clients, coworkers and of course who enjoy helping another Raciner to succeed together. Together we overcome obstacles, find solutions and deliver awesome and exceptional results.Working at Racing Cargo it's all about to enjoy the journey, every day we make sure that our Raciners feels appreciated, valued and rockstars. We want Raciners who are willing to go beyond and take bold steps.We are awesome people that love to work and make fun & logistics a basic part of our daily basis.We encourage our Raciners to be themselves and embrace everyone for their contributions to our company & and this amazing world.Brief Description of the role:Customer Success executive mission is to work closely with the operational team to ensure that our customers are satisfied with our services. Also to maintain a great communication with our customers and deliver an awesome service.Soft Skills- Verbal communication- Tolerance of change and uncertainty- Willingness to learn Leadership- Decision making- Networking- Teamwork- Accepting feedbackHard Skills- Analytical skills- Writing skills- Language skills- Project management skills- Technical skills- Computer skills- Microsoft Office skills- Management skillsKey responsibilitiesMagic tools you need to rock the role:- Provides above and beyond awesome service while helping customers with their tracking and questions.- Passion for delivering an awesome customer service- Outstanding written, verbal and communication skills.- Multitasker with a high sense of urgency.- Seeking action-oriented and flexible problem-solvers to assist our customers- Empathize and prioritize customer needs.- Resolution, negotiation, and de-escalation skills are needed.- Empowerment to resolve challenging customer issues, escalating when necessary- Maintain excellent communication and attendance with the customers assigned and their shipments.- Ability to maintain composure in highly complicated situations- High fidelity to the organization processes.- Analytical, proactive & organized profile, you'll be working with statistics and reports.Your mission as Customer Success Executive:- Full-cycle master of our operational process from assignment to delivery of our global operations.- Responsible for the greatest attention & monitoring of every customer in our portfolio.- Expert on system ID creation to start the operational process such as import IDs from quotes or creation of direct orders etc.- Data in this department is key, so you'll be creating statistics and reports for our customers.- Proactive communication with customers for updates and follow up through media such as calls,mails,whatsapp etc.- Future ninja of our tools and software as Shared logistics & Fourkite.- Teamwork with our operations team.- Requesting for billing sales is also a key task