Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in Spanish & English, applicants need to speak both languages.**Responsibilities**:- Handle inbound calls, live chat and other service methods- Provide accurate, valid and comprehensive information- Follow communication procedures, guidelines, and policies- Support other business units with customer liaison, accurately documenting customer requests- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution- Go the extra mile to engage customers**Requirements**:- College degree or above.- Fluent Spanish language, and advanced English speaker.- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.- Ability to work under pressure, strong communication skills and exceed beyond expectation.- Passionate for customer service industry and can accept to work under different work shifts.- Positive about the crypto industry.**Working at Binance**- Do something meaningful; Be a part of the futureof finance technology and the no.1 company in the industry- Fast moving, challenging and unique business problems- International work environment and flat organisation- Great career development opportunities in a growing company- Possibility for relocation and international transfers mid-career- Competitive salary- Flexible working hours, Casual work attire._