Customer Service Representative

**Role Purpose**:**Responsibilities**:- Field and resolve issues of low to moderate complexity; escalate more difficultissues- Provide great customer service to ensure every contact feels they are important.- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.- Identify and send new sales leads (such as current client referrals) to a Business Development Manager.**Education**:- H.S. Diploma Required- Associates Degree or Higher Preferred**Experience**:- Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry- Excellent written and verbal communication skills in English including proper grammar.- Typing at 30 WPM- Listening Skills- Strict Confidentiality Standards- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.- Demonstrated ability to provide a high level of quality customer servicePay: $16,000.00 - $18,000.00 per month**Education**:- High school or equivalent (required)**Language**:- English (required)