.At DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!DuPont Water Solutions is seeking a Customer Service Representative to join our team. As a Customer Service Representative (CSR), you will have complete ownership of the order management process from initial order entry to product delivery, ensuring the correct product, equipment, and paperwork reach the customer at the correct time. You will interface with customers and various business and functional partners to deliver exceptional service. By building successful relationships, you will align multiple internal resources toward the goal of zero-defect customer satisfaction. In the event of a service failure, you will lead the corrective action for resolution.Your key responsibilities will be:Perform Order Management Activities: Handles routine and non-routine customer order activities, including managing customer demand and order entry. Responsible for multiple SAP transactions (i.E. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoice) and maintenance of customer master data.Demonstrate proficiency in utilizing necessary software and technology: Manage work processes through various systems, including SAP-ECC and SalesForce. Review daily reports to proactively address and resolve issues.Order Entry: Utilize SAP for accurate and timely placement of customer orders, analyzing complex order scenarios to meet customer needs while supporting business performance.Problem Solver: Make recommendations to leverage DuPont resources to create business opportunities for Customer Success. Demonstrate persistence in overcoming objections and lead conflict resolution.Controls and Compliance: Support both internal and external audit requirements related to customer service activities. Be the quality champion on behalf of the customer and ensure timely follow-up and resolution of complaints.Display Customer Advocacy Leadership: Meet and exceed customer expectations by championing customer needs across all DuPont functions.Requirements:Bachelor's Degree (International Business, Business Administration, or any related).2+ years of customer service or related experience required.Proficiency in ERP SAP.Intermediate to High level proficiency with Microsoft Excel, Outlook, SharePoint.Fluency in English, both written and spoken.Excellent interpersonal skills.Self-motivated and capable of working independently