.Customer Service Representative page is loadedCustomer Service RepresentativeApply locations Mexico City, MEX time type Full time posted on Posted 16 Days Ago job requisition id R-156364The Opportunity:Avantor is looking for a dedicated Customer Service Representative. This position is located onsite in Mexico City, MX near The World Trade Center.This is an intermediate-level position. The primary purpose of this position is to answer routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives.The hours for this position will be adjusted as follows:9:00am – 6:00pm CSTIf you have a background in Customer Service or Customer Support and this position is of interest – let's talk!What we're looking forEducation High school diploma required; Bachelor's degree a plusExperience: 1-3 years applicable experience in a customer relationship type role (sales, call center, etc.)Must be bilingual in English & Spanish ( C-1 & C-2 LEVEL)Strong communication skills, both verbal and writtenAbility to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independentlyProven problem-solving skills and resourcefulnessAbility to manage multiple priorities in a fast-paced and complex environmentGood organization and time management skillsAttentive and active listening abilitiesAbility to maintain composure and positive attitude during difficult timesIntermediate computer skills required; must be able to work inmultiple systems concurrently, often using multiple monitorsPreferred Qualifications: Familiarity with SAP system helpfulHow you will thrive and create an impactMaintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network.Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders.Owns the customer request and experience from initiation to conclusion.Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth