.ResponsibilitiesResponsible for perfect order fulfillment within the order-to-cash process to ensure customer satisfaction. Order-to-cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections, and master data maintenance, complaint handling.Key Activities, Responsibilities, Accountabilities:Be the main contact for customers throughout the Americas region with regular interactions both on the phone and via email.Enter and manage customer orders and delivery schedules in SAP system (EDI, e-mail, Order Bot).Process billing or quality related order adjustments (e.G. returns, credit/debit notes).Maintain order fulfillment duties within the order-to-cash process, covering specified client portfolio.Track and maintain daily communications of cases.Daily monitoring and management of orders in Order Cockpit Dashboard to ensure that orders are progressing as expected.Prioritize and manage urgent escalations and provide timely and effective solutions to customers.Create/maintain customer master data information & customer shipping instructions.Manage customer complaints and ensure timely resolution and response.Provide required documents, certificates, declarations.Collaborate and communicate daily with other internal stakeholders i.E. sales team, logistics transportation & warehouse team, order coordinator, credit/collections, billing, quality, regional business management, approvers, etc.Proactive communication with customers to build and maintain trustworthy relationships, acknowledge customers about order status and ongoing cases.Actively gain knowledge of company products and services.Ownership of attending trainings, meetings and applying knowledge learned.Key Deliverables / Expectations:Build and maintain customer relationships and trust.Provide accurate and complete order management.Adhere to company business rules and processes.Follow established policies to ensure adherence to order process flow.Understand the company's products and services and be updated about processes and trends.Meet/exceed monthly KPI metrics and objectives.QualificationsKey Deliverables / Expectations:Build and maintain customer relationships and trust.Provide accurate and complete order management.Adhere to company business rules and processes.Follow established policies to ensure adherence to order process flow.Understand the company's products and services and be updated about processes and trends.Meet/exceed monthly KPI metrics and objectives.Competences / Behaviors:Customer focused mindset.Ability to multitask.Effective Time Management.Ability to build relationships.Ability to work in a global fast-paced and complex environment.Being flexible and adaptable to change.Critical Thinking and Problem-Solving Skills.Good communication skills - verbal, written, and listening.Positive, Empathetic, and Friendly attitude.Accountable, Responsible, Engaged and Resourceful Team Player.Precise, detail-focused