Customer Service Representative

Job Summary Job Title: Promotional Assets Coordinator/Project Coordinator Marketing Operations Location: Mexico Remote

We are looking for a highly motivated and detail-oriented Promotional Assets Coordinator to support the delivery of promotional materials.
This key role within Marketing Operations & Production involves close collaboration with Marketing Operations Managers, Postproduction Producers in AV, Print, Digital, and Localization teams, as well as XF Title Marketing Publicity.



Responsibilities Collaborate with assigned Marketing Operations Managers to document campaign updates, pivots, and workback schedules. Assist in coordinating production and delivery of campaign assets across key areas in AV, Print, and Digital assets. Enter and maintain campaign status and data across our tooling set, ensuring internal sources of truth reflect the current, accurate, and most up-to-date status for campaigns and assets. Craft and send Creative Lock Email. Craft and send Debut Email. Link out asset WIPs in internal tools (AV). Upload asset WIPs in internal tools (Print/Digital). Plan Asset Suite Localization Strategy and Deadline plans in internal tools. Key tasks with internal trafficking and delivery of paid media workflows. Escalate and communicate potential tooling challenges to internal tech department and Marketing Ops Manager. Work closely with Marketing Managers and Post-Production Producers to ensure alignment and coordination with AV, Print, Digital, Localization, XF Title Marketing Publicity, and Social Media teams.
Ability to balance the short and long-term needs of multiple cross-functional teams.
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