Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Binance is a client-facing business, and Customer Service is extremely important for us.We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.**Responsibilities**:- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.- Handle customer complaints, special cases or ad hoc tasks.**Requirements**:- Bachelor degree or above.- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.- High level of honesty and integrity. Proactive and meticulous.- A sense of responsibility and team work spirit.- Ability to work under pressure, strong communication skills and exceed beyond expectation.- Passionate for the customer service industry and can work under different work shifts, including night shifts.- Positive about the crypto industry.- Personal or professional experience with cryptocurrency.- ** Proficient in English language.****Working at Binance**- Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless- Tackle fast-paced, challenging and unique projects- Work in a truly global organization, with international teams and a flat organizational structure- Competitive salary and benefits- Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization's **core values**, creating a unified culture that enables collaboration, excellence, and growth.Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.