Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in French & English, applicants need to speak both languages.
However, this role will also cater for cross-support across other language lines.
**Responsibilities**:- Handle high volume live chat and other online tools- Provide accurate, valid and comprehensive information- Follow communication procedures, guidelines, and policies- Support other business units with customer liaison, accurately document customer requests- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution- Go the extra mile to engage customers**Requirements**:- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry- College degree or above- Native-level fluency in French, and advanced English is mandatory to support our users in this role- Previous experience with cross-functional support will be advantageous- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations- Passionate for the customer service industry and can accept to work under different work shifts- Positive about the crypto industry**Working at Binance**- Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless- Tackle fast-paced, challenging and unique projects- Work in a truly global organization, with international teams and a flat organizational structure- Competitive salary and benefits- Flexible working hours, remote-first, and casual work attireLearn more about how Binancians embody the organization's **core values**, creating a unified culture that enables collaboration, excellence, and growth.Binance is committed to being an equal opportunity employer.
We believe that having a diverse workforce is fundamental to our success.