.Paid Training, Competitive Salary, Medical Law Benefits, we provide the equipment you'll need and Endless Career Growth Opportunities!Interview Today! Immediate Start Dates Available!Work in the comfort of your own home in Hermosillo, Mexico and reward yourself with a stable, fun, and challenging career in Customer Service! At ResultsCX, we will invest in you and your career journey. You can expect exceptional training delivered by servant leaders that will help you exceed your professional goals and provide essential tools that help you deliver exceptional customer experiences. Our employees are the cornerstone of our business and the reason we have been recognized for award-winning service to the customers and communities in which we serve.We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!What job duties can I expect to perform as a Customer Service Representative?Providing clear, concise, and thoughtful instructionsAnswering customer questions and providing helpful solutionsPromoting products and services for our clientsResolving customer complaints with fast, friendly, and courteous serviceHow can I make a difference?Consistently deliver a positive and world class customer experience via phone, web chat or emailProvide detailed summaries of customer calls in our CRM DatabaseCollaborate with leadership to improve our Customer ExperienceWhat requirements must I meet to join the team?English proficiency B2 or higherHigh school diploma or GEDAbility to type 25 words per minuteBasic computer navigation skills and strong communication skillsPositive attitude, strong work ethic and ability to thrive in a dynamic environmentStrong communication skillsWhat do I need to work in this role virtually in my home from Monterrey?High Speed Internet – minimum download speed of 10 Mbps and a minimum upload speed of 6 MbpsDedicated workspace in your home that is free of background noise and distractionsWhy join our ResultsCX team?Employee Performance IncentivesFrequent Employee events, games and partiesHealthcare Benefits – MedicalPaid TrainingCareer Growth OpportunitiesFlexible work schedule optionsResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients
