.**Ayúdanos a construir el DNA de la tecnología.**Position Title: Customer Service Representative IReports to Department SupervisorRecruitment Location Planta Bermúdez I, Parque Industrial Antonio J. Bermúdez #8750, Calle. Ohm. Cd. Juárez, Chih., C.P. 32537, México, Vishay, teléfono 656 688 2873Labor Entity Vishay Guadalajara Jal. Av. Niño Obrero 820-10, Chapalita Oriente, 45040 Zapopan, Jal.Classification: Sales/ Customer Service1. SUMMARY OF POSITION: Serves as primary communication link between Vishay Field Sales Rep, Vishay Direct Sales and Vishay Distributors. This position will develop a close relationship with the Inside Sales, Field Sales Rep or Distributor in support of the product lines under Vishay Americas business unit. Focus will be on servicing OEM Rep Houses, Customer Portal Support, and SGA/EMS support.2. ESSENTIAL JOB FUNCTION(S):Performs order entry functions/contract review functions, following SAP rules and guidelines. Daily 20 %Enters all change orders. Consults with business units when situation requires it. Daily 20 %Submits RMA authorization request and enters SAP RMA once proper authorization has been received. Weekly 5 %Submits quote requests in SAP/Legacy for customers Weekly 10 %Requests Marketing to generate Material master and Customer Information Records when P/N is not in SAP system. Weekly 5 %Monitors EDI work flow box and corrects problems allowing orders to flow into SAP system. Daily 15 %Provides timely and accurate responses to inquiries from reps and customers utilizing SAP system and factory support. Daily 10 %Communicates critical customer information/requirements to business units. Daily 10 %Works on Logistics Issues/ Tracking / Document Daily 5%3. OTHER SPECIFIC DUTIES:Coordinates expedite requests as received. Daily 10 %Advises reps/customers when deliveries will be delinquent. Weekly 5 %Works with Credit Dept. to resolve invoice issues. Monthly 5 %Works in Customer Portals/Orders/Changes/Cancelations Weekly 5 %Equipment utilization: Uses telephone, personal computer, copy machine, fax machine and calculator. Daily 100 %4. LEVEL OF RESPONSIBILITY AND DECISION-MAKING AUTHORITY: See Department Supervisor for full scope of directions.5. KNOWLEDGE, SKILLS, ABILITIES: Excellent communication skills in order to deal effectively with customers and company employees. Ability to concentrate and pay close attention to detail. Excellent organization skills in order to accurately process customer orders and handle daily workloads. Must be able to multi-task working with factory contacts in Marketing, Planning, Quality, etc. in the many business units associated with Vishay Americas. Excellent computer skills, Microsoft Office experience. Have the ability to understand and learn the numerous product lines that Vishay Americas currently is producing. Works to understand department objectives. Responds well to feedback.6. EDUCATION, TRAINING AND EXPERIENCE REQUIRED:A. High school diploma or equivalent
