.Descripción y detalle de las actividadesInside Sales works as a liaison between the customer andoperations to ensure ACMT is represented professionally and responsibly in the industry and that our organization meets the expected level of service and quality objectives of the customer.**ESSENTIAL JOB FUNCTIONS**- Primary owner of demand management.- Provide customer support includingprocessing sales orders, managing sales orders, and responding to internal and external customer inquiries.- Translate customer inquiries into ACMT actions.- Develop and maintain customer relationships making 100% customer satisfaction top priority.- Interact with internal departments to ensure customer expectations are communicated and met.- Strive to meet department metrics as outlined by Sales Manager and Sales Director.- Collaborates with sales managers to forecast portal downloads.- Able to anticipate issues and work with cross functional resources for problem resolution.- Provide support for ACMT customer accounts as priorities and schedules dictate.- Keep up-to-date knowledge of accounts.- Work directly with Sales Mangers andProduct Managers to develop new business opportunities.- Work with accounting as needed to resolvecredit issues.- Reviews customer backlog and historical reports to watch customer order patterns and provide early warning to buyers as new orders are needed.- Enter Customer Complaints in Windchill, provide RMA to customers and work with cross functional team for closure.- Defend and refute Supplier Ratings to have ACMT maintain an acceptable level for Quality and Delivery.- Prepare and handle all documents and correspondence professionally and in a timely manner.- Willing to work flexible hours as needed to support customer service levels.Experiência y requisitos**EDUCATION and/or EXPERIENCE**- Bachelor's Degree or 3 or moreyears in a customer service/inside sales role.- 2-5 years of customer service experience with preparing quotations, order entry, contract review, expediting orders and updating order status.**LANGUAGE SKILLS**- Ability to read, write, speak, and understand English.- Proficient written and verbal communication skills.**JOB SKILLS**- Solid critical thinking skills to analyze information and develop creative approaches to problem solving.- Excellent verbal and written communication skills.- Able to build rapport and enhance Carlisle IT relationships with customers.- Exceptional organization skills, detail-oriented approach and thorough in completing tasks with speed.- Excellent computer skills with MS Office programs and experience with MRP systems.- Able and willing to work overtime and flexible hours to meet customer needs
