**_"WE BUILD TRUST WITH FARMERS AROUND THE WORLD BY SUPPORTING THEM TO SUSTAINABLY IMPROVE THE QUALITY AND FLAVOR OF THEIR PRODUCTION."_**:
**HM.CLAUSE** is a Business Unit of **Limagrain**, an international agricultural co-operative founded and managed by farmers. **HM.CLAUSE **specializes in the breeding, production, and sale of vegetable seeds. From the world market to the farmer's market, we collaborate with our customers to deliver successful solutions for the agricultural challenges of today and produce the highest quality vegetable seeds for the future. Our global team of experts and state-of-the-art research facilities enable us to work side-by-side with growers to provide the most regionally relevant and reliable vegetable seeds available.
**You will be a great fit if you have experience similar to**:
- Maintain flow of information and communication with customers, sales staff and other departments throughout the order process. Serve as liaison with supply chain and shipping teams.
- Process orders received from domestic or international customers and sales staff.
- Serve and support all customers of designated regions to ensure the maintenance and growth of the business and improve customer satisfaction.
- Review inventory availability vs. forecast vs. prorates; as well as lab information regarding quality of seed.
- Order processing includes: order entry, additional documentation (phytosanitary certificates, lab analysis and export requirements), follow-through and invoicing.
- Monitor all orders through the process to insure on time delivery to meet customer's expectations.
- Monitor pricing in ERP system and report any irregularities to Sales Data Planning.
- Maintain accurate and up to date files with customer profile information and country requirements.
- Participate in defining, preparing and updating all work instructions in QA Module (AQUARIUS)
- Process credits and adjustments per verified customer requests, internal management requests or for billing error corrections.
- Cross train within the department to insure adequate coverage at all times.
- Performs other incidental and related duties as required and assigned.
**To be considered, you will need**:
- AA/AS degree in Business or Agriculture or equivalent
- 3 - 5 years' experience in customer service
- Experience with ERP systems (JD Edwards a plus)
- Excellent oral and written skills
- Must be proficient in English and Spanish; proficiency in French or Portuguese a plus
- Microsoft Office Suite, Word, Excel, Outlook and Access experience
- Internet & high volume E-mail experience
**The rewards of working here**:You join an expert team of innovators and creators that collaborate with farmers around the world to sustainably enhance the taste and quality of healthy food. Our goal is to form teams that inspire and learn from each other as they work to elevate our products from seed to table. We recognize our employees as our most valued resource and work to create an atmosphere that is supportive, healthy, and progressive. We promote an environment of wellness and well-being and hybrid schedules when it is appropriate for the position. It is an important and expanding piece of our local and global mission for Diversity & Inclusion programs and support groups in the corporate world.
HM.CLAUSE offers a strong compensation and benefits package to its employees: