Customer Service Representative - International

Empowering people, creating technology.

**Responsibilities**:

- Using a list of monitored projects (Identification of Sales Opportunities tool/ISOt), the Sales Development Representative must perform a search of all projects that fit the prospecting criteria defined by EagleBurgmann (marketing coordinator). After separating the projects that fit the criteria, the Sales Development will perform a lead/prospect outreach to confirm three main metrics:
a.Opportunity timeline (obtain information on the quoting and order closing phase).

b. Key influencers.

c. "Agreement" by the potential customer to proceed with the development of the opportunity with EagleBurgmann (Outside Sales Team and TSS).
- The Sales Development Representative's activity and work management tool is the SAP Cloud for Customer (SAP C4C) CRM platform. In this CRM platform, the Sales Development Representative must publish all relevant information he/she has obtained, as well as manage his/her prospecting activities through the resources available within this platform (activity management, adding notes, creating contacts and accounts, etc.).
- Once the above three metrics are met, the opportunity is considered "Qualified" and then the Sales Development Representative should transfer the opportunity to the sales engineer responsible for servicing that customer and the sales manager for the region. All follow-up details will be handled through the EagleBurgmann CRM platform.

Qualifications:
- Bachelor´s degree in Commerce, sales or related field.- Fluent English.- Availability to travel (Valid VISA and Passport).- Experience with SAP C4C, CRM, AND ERP.- Value for Customer.
- Innovation, Drive and Execution.
- Communication and Leadership.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

EagleBurgmann Mexico S.A. de C.V.