Customer Service Representative (Latam)

**Working Hours**: 9:00AM - 5:00PM EST, Monday to Friday**Job Description**:- Product Knowledge: Learn about our services thoroughly to confidently answer any questions from customers. Identify their concerns and desires to provide appropriate service and solutions.- Record Keeping: Keep detailed records of customer inquiries and interactions using our company software system. This helps us maintain a comprehensive understanding of our customers' needs and preferences.- Administrative Support: Assist colleagues and other employees with administrative duties as needed to ensure smooth operations.- Customer Assistance: Refer any customer questions regarding products or services to the appropriate person within the company. Additionally, inform customers of any relevant information they may need.**Requirements**:- Three or more years of experience in customer service, handling US/Canada clients. Experience in the construction industry is preferred.- Proficiency in both spoken and written English- Confident, persuasive, and empathetic when dealing with clients.- Detail-oriented, self-motivated, and a dedicated team player.- Demonstrated ability to work independently and collaboratively within a team.- Highly organized with the capability to manage multiple tasks simultaneously.- Possesses a high level of honesty, integrity, and proactive meticulousness.- Capable of working under pressure and exceeding expectations.