Customer Service Representative (Monterrey, Santa

Detalles de la oferta

.About Us: We are Yokohama TWS, a leading global supplier of tires and complete wheels for the agricultural, material handling, construction, motorcycles segments. We design and manufacture tire and wheel solutions made for the future. With a combination of value, safety and ease, our solutions provide a more productive and sustainable performance our customers demand. We pair the expertise and power of our global reach with the care and knowledge of local proximity. This brings innovation, technology and sustainability together to answer the specific needs of our customers. All while continuing to reduce our and their impact on the planet. Our people take ownership to deliver on this promise every day. We are a global Company with a local reach, operating in more than 50 Countries worldwide with 6.700 employees of 40 different nationalities, 14 state-of-the-art plants and 4 innovation centers. We are part of Yokohama Rubber Co., Ltd., a global leader in the tire industry with 860.5 billion yen in revenues (approx. 6 billion euro), over 28,000 people around the globe and with operations in more than 120 countries. If you have an entrepreneurial mindset, enjoy taking responsibilities and getting things done in the right way, join us! We are plenty of opportunities to grow and develop in a truly dynamic and easy-going environment.**About the Job**:The Aftermarket Customer Service Specialist for Trelleborg Wheel Systems is responsible for the delivery of high-quality customer service to internal and external customers supporting the Replacement and/or Original Equipment market. This individual should strive daily to continuously improve our service standards to these customers by ensuring their product needs are taken care of in a timely and professional manner. This position maintains "hands on" involvement in the day-to-day customer service activities, which include but are not limited to taking customer calls, entering orders into M3 ERP, analyzing customer forecasts, reviewing inventory reports, and pointing out inventory gaps to our Planning Teams so that we have strong, constant product flow to our OEM customers. This individual must take a proactive approach to anticipate the needs of our customers and prevent any interruptions in service by developing and interpreting customer forecasts and managing internal supply changes. This individual must have the ability to interact with members of a team positively and collaboratively, support sales, and be a self-starter working and thinking independently.**Key responsibilities**:- Complete order entry for Aftermarket customers accurately and efficiently.- Navigate and communicate with customers via customer web portals and other internet-based services.- Participate in customer calls on a daily/weekly basis.- Support Planning activities with our Planning team to ensure we have products in the pipeline to support the production schedules of our OEM customers


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

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